Reference

Legal Terms That Protect Your Account

These terms set out how jtwin operates, what you can expect from us, and what we expect from you. Access to our platform depends on your local law and eligible regions — read this page before you open an account.

Account EligibilityJurisdiction ConditionsUser RightsData HandlingContact Paths
jtwin Legal Terms That Protect Your Account
REACH OUR TEAM

Contact Us About Legal Queries

Live Chat Start a live chat session directly from your account dashboard. Our support team can clarify any clause in these terms or walk you through an account or eligibility question.
Email Support Send a detailed query to our support address for written responses. Useful when you need a record of the answer — for account disputes or formal legal questions.
Account Help Centre The Help Centre inside your account covers common legal questions: how to request your data, how to close your account, and how to raise a formal complaint.
HOW WE HANDLE DATA

Account Security and Your Data Rights

Data We Hold

We store the information you provide at registration — name, contact details, and payment method records including bKash and Nagad wallet references — only for as long as your account is active or as required by applicable law.

Cookie Policy

We use session and analytics cookies to keep your login active across devices and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice activity you did not authorise, contact support immediately and we will freeze the account while we investigate.

Requesting Changes

You have the right to request a copy of your data, ask us to correct inaccurate records, or request account closure.

What You Asked About Our Legal Terms

These are the questions we hear most often about eligibility, data, and account rights. If yours is not here, live chat or email gets you a direct answer from our team.

Access depends on your local law and the regions we currently support. We do not make that determination for you — check whether online gaming is permitted in your area before registering.

We collect the details you enter at registration: your name, contact information, and the payment method you link — such as your bKash or Nagad wallet number. We do not collect more than we need.

We retain your data for as long as your account is open and for any period required by applicable law after closure. You can request deletion through the Help Centre once your account is closed.

Start through the Help Centre inside your account. If the issue is not resolved there, escalate by email with your account reference and a description of the dispute. We aim to respond within the timeframe set in our terms.

Yes. Submit a data access request through the Help Centre or by email. Include your registered contact details so we can verify your identity before releasing any records.

Payment method references are retained only for the period required by applicable law, then deleted. We do not share your wallet details with third parties outside of what is needed to process your transactions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.